In exceptional situations the communications strategy and the corresponding measures can decide the future of an organisation and its image – in many cases within a few days.
Sometimes it’s just a case of being prepared for such emergencies – and of persuading the entire management team of this necessity. At times companies have to orchestrate a product recall in the shortest possible time and manage the entire communications process for it at the same time. And sometimes, where there has been a human tragedy, it’s a matter of finding the right words for the media.
We have been involved in all these situations and have assisted a variety of companies with prevention workshops, crisis communications plans, scenarios and training and by leaping into action when a crisis hits. Crisis and risk management is one of our strengths We are there for our clients when bad news strikes. And increasingly even before that.